Thank you for visiting our website.
hotsnow* is a monthly web design & concierge service for purpose-driven entrepreneurs.
In this Terms, 'us' 'we' or 'our' means March Hare Oy (FI30208291).
You must be a registered member to make orders and access some features of our website.
When you register and activate your account, we will provide you with a username and password. You are responsible for keeping this username and password secure and are responsible for all use and activity carried out under this username.
To create an account, you must be:
at least 18 years of age;
possess the legal right and ability to enter into a legally binding agreement with us; and
agree and warrant to use the website in accordance with these Terms.
By using our website and its associated functionality, you grant your express consent to us to send you direct marketing communications to the email address you provide, from which you may unsubscribe at any time. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service, such as receiving reminders that items are in your shopping cart if you leave the page during a transaction.
2. Collection Notice
We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services and products to you.
3. Accuracy, completeness and timeliness of information
The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Finnish Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.
We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.
We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.
4. Promotions and competitions
For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.
A. Placing Orders
To place an order on our website, simply select a plan on our pricing page and click the "request an invite" button. You will then be asked to leave some general contact information about your company.
As soon as your request is approved, we will contact you via email and send you a link to the order page.
You will have an opportunity to review your complete order before you submit your purchase.
B. Order Confirmation
Once you have placed an order you will be redirected to the purchase confirmation page from where you can access your invoice and get notified of the next steps.
You will automatically receive three emails:
Purchase confirmation email
Email with login details to access your order information and invoice
Welcome email with instructions how to request your first task
C. Pricing Policy
All prices listed on our website are in euros and include VAT where applicable.
We reserve the right to modify, change, cancel or upgrade a service subscription without prior notice or consent. Prices of all services are subject to change without prior notice or consent.
D. Payment methods and security
We accept all major credit and debit cards (Visa, Mastercard & American Express) through PayPal (our secure payment gateway). Your credit card details are stored and encrypted by PayPal, a leading payment gateway for online payments with a stellar record for high security, We never have access to these details. PayPal is certified to PCI Service Provider Level 1, the most stringent level of certification. To view what PayPal says about security, please view this article.
Based on the service plan ordered, we charge on a monthly basis.
Based on your task request we will deliver designs in a digital format (e.g. pdf, word file, psd) or in form of a service which can vary from technical online work to marketing tool setups.
F. Money Back Guarantee
With all our service plans, we try our best, to not only fulfill your expectations, but also to surpass them. But in case we fail to deliver satisfactory services to you, you can avail a 100% refund on the charges you paid within the first 14 days.
If you are not happy with the service or the final product, we will not charge you anything. You can avail a 100% refund under the following cases:
If you are not happy with the service, you will be required to give our team member two chances of revisions. Sometimes there is a miscommunication about the customers needs and wants, but our marketers are always happy to adjust the service based on your individual expectations.
If you are not satisfied with our service, you will be required to provide us with valid reasons for your displeasure with the final product.*
If the order has not been completed according to the specifications. This could include the quality standard that was promised or even the expected timeline of the same or any other such similar reasons.*
*You would lose the copyright of the final product (design) and you would be requested to not use it for any official or non-official purposes.
G. Refund Policy
In general, there are two occasions on, which you can avail a refund:
The cancellation of the order might happen either from the side of the customer or hotsnow*. This would be possible only before the work on the order has been initiated. For any such cancellations, the entire amount shall be refunded as the order has been voided. While no cancellation fees would be charged by us for any such cancellations, the release of the payment will only happen at the concerned bank's discretion.
Refund Under 100% Money Back Guarantee:
If you are not satisfied with what was offered to you by us, you can avail a complete refund of the amount that was charged to you in the first 14 days after the order. All you need to do is send us an email with this regard, along with the valid reason for discontentment with the final product.
You shall, then be reimbursed the amount that was charged. This amount will be deposited to your bank account.
6. Linked sites
Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.
7. Intellectual property rights
Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).
Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However, we do grant you a license to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.
Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.
8. Unacceptable activity
You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:
any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals;
using this website to defame or libel us, our employees or other individuals;
uploading files that contain viruses that may cause damage to our property or the property of other individuals;
posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security.
If we allow you to post any information on our website, we have the right to take down this information at our sole discretion and without notice.
9. Warranties and disclaimers
To the maximum extent permitted by law, including the Finnish Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.
We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.
To the maximum extent permitted by law, including the Finnish Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.
11. Jurisdiction and governing law
Your use of the website and these Terms are governed by the law of Finland and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Finland.